Perspectives

The Truth About Interruptions...and Dogs de-escalation effective communication listening skills

When I get on the phone with a friend whom I haven't talked with in a while, we rarely finish a story or discussion without having taken a few "detours." It's almost like word association, where a word or name comes up and the other person immediately cuts in, interrupts, with a story.

That's...

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Haters're Gonna LOVE...or at Least Respect client communication de-escalation listening skills

Have you or a client received a negative comment on social media? A lot of people are under the belief that "haters' gonna hate," and therefore attempt to ignore or block them. But is that really the best idea?

If the person isn't already a client, ignoring may be easy. But easy isn't always the...

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4 Reasons Why Your "Opponent" May Be Your Most Effective Teammate collaboration de-escalation

I don't know about you, but I find that working against people doesn't really get me where I want to go. It takes time, energy, and focus away from what I want to achieve, and it also doesn't help others help me.

Think about it for a second. If someone appears to you to be a pain, to where you...

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Beyond De-escalationā„¢ is Scheduled to Launch in November! de-escalation

De-escalation is something you may not need daily, but it may still be worth learning. Some de-escalation skills can be used regularly for more effective communication in many everyday occasions. And that's Beyond De-escalation™ is about.

Our de-escalation system, scheduled to be available...

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2 Things That Build Strength among Leaders (aka "Why Violence Doesn't Work") de-escalation effective communication emotional intelligence

Ronald Reagan said, "There's only one way you can have peace - surrender." He went on to say there are only two options: fight or surrender. But we really don't live in a black and white world, at least when it comes to homes, schools, and offices, and that's an important point to understand when...

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Why Labeling "Difficult People" May Stunt Your Growth collaboration de-escalation effective communication staff communication

There are a lot of classes about how to "Deal with Difficult People," and I am concerned that will not lead to effective communication or de-escalation. Though I realize the title may be a marketing ploy, just the assumptions within the title raise doubts about how effective they can be. And if...

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