Every Day Communication You Can Trust,
Even in a Conflict or Crisis

Training, Coaching, and Consulting services featuring the same communication tools Founder Joyce Lynn Elder, JD used to resolve a hostage incident as a hostage

Contact Us

These every day tools aren't common, and it's time to change that

While it's important to learn English, communication training is important, too. It's the glue that binds relationships, ideas, skills, and more.

It's not just a matter of stringing some sentences together or saying what you want to say. How you say it and the order you say it in affect the outcome, too. When we pay attention to all that, we can get extraordinary results like my resolving a hostage incident as a hostage.

It doesn't have to be complicated, though. I've created systems with parts that you can interchange, so you'll have all the confidence and flexibility you need to succeed in various situations.


Certified DBE, WBE, SBE, WOSB, and EDWOSB

Group Discounts

10% Discount for government agencies

Purchase Cards

We accept major credit cards

Training and Courses

Conflict Options LLC specializes in communication solutions to resolve or prevent conflicts or crises.

Our online, on-demand courses are commercial off the shelf (COTS) options you'll continue to have as a resource. "How to Lead Effective and Engaging Meetings" is a comprehensive approach with answers to questions on interpersonal communication, facilitation, and how to deal with "difficult people."

We also have a more streamlined COTS training on interpersonal communication, "Home for the Holidays Shouldn't Be a Warzone." Initially packaged for people to use over the holidays, the strategies are relevant all year round and in professional settings as well. 

COTS courses on business writing and how to deal with "difficult people" are coming soon. The best part of doing all this through me is you'll find that while they can stand alone, the plans I have for them are complementary.

COTS training virtually (through Zoom) or in person (when appropriate with social distancing) are available on a variety of topics such as presentations, conflict, and crisis, and teams.

Customized training in communication and leadership is available upon request.

View Training Page

Don't Stop at Learning...
Practice and Implement!

Knowledge isn't power until you use it effectively. That involves change, which has to happen on multiple levels.

I help check all those boxes with practice and application. For individuals, I offer coaching, and I also support teams and organizations with consulting.

Additional Services Include:

Assessments: In less than 10 min, we can do an internvew, and then provide a team member manual for how to best work with them. $100/person

Mediation: Facilitation of conversation leading toward a settlement agreement. $250/hr

Facilitation: Organization and leadership for team meetings so leaders can concentrate on the content $150/hr, 2 hour minimum

Ombudswork Focus groups, surveys, and informal conversations can help you improve relations among clients and/or employees so you have better retention and lower marketing and training costs

Contact Us


DUNS: 122651901             CAGE: 8MPT8

NAICS: 541611  541612  541613  541990  561611  611430  611699  611710  624110  624190  711510  

Request Our Capability Statement