Expand the Possibilities within Constraints

Training, Coaching, and Consulting services to strengthen performance and attract and retain top talent

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Make the most of what you have with refined communication and leadership strategies

A lot of times, we allow our focus on what we don't have to hold us back. For example, many teams experience difficulty building agreement and following through efficiently. And when you want to attract and retain top talent and demonstrate progress quickly, that is critical.

That doesn't mean it can't be done, though. We just need more options.

Conflict Options LLC increases client and employee satisfaction, reduces marketing, hiring, and legal costs, and improves organizations' bottom line with better team commitment, communication, and collaboration. Our comprehensive set of solutions aligns your team and stakeholders so there is greater confidence with fewer errors.

Here are some of the services we use in order to help you experience that value:

• Speaking, training, and on-demand courses
• Assessments
• Mediation and facilitation
• Ombuds work, surveys, & focus groups
• Coaching and consulting

We are open to working on our own or in collaboration with other contractors.


Certified DBE, WBE, SBE, WOSB, and EDWOSB

Group Discounts

10% Discount for government agencies; 15% when purchasing 2 or more courses

Purchase Cards

We accept major credit cards

COTS Training and Courses


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And just so you know who'll be talking to you...

My name is Joyce. I've successfully resolved conflicts and EEOC complaints within the public sector. I've also resolved a hostage incident as a hostage when we weren't able to call police. (Considering I was absent when they taught hostage negotiation, 1 is enough!)

I also pulled the law school administration, faculty, and student body together in order to gain funds from the Chancellor to increase access to the facility for people with disabilities.

As an association manager, I repeatedly brought feuding neighbors, board members, vendors, and local government officials together to address community-wide challenges. That success was due to a combination of the strength and commitment I developed when dealing with over 10 life-threatening diseases and subsequent skills I gained as an attorney, mediator, facilitator, nonprofit leader, and counselor.

Today, I'm a Certified Right Response Instructor, presenting training for educators and school administrators in prevention, de-escalation, and debriefing of incidents involving people who have escalated emotionally beyond their control. I've also presented for government officials, mediators, judges, and attorneys; association managers and property managers; business owners and law firm administrators on topics such as building agreement, expanding perspective, building rapport, and collaborative negotiation.

When I'm not coaching counselors who are preparing to sit for the National Counselor Examination, I enjoy doing jigsaw puzzles, reading, and learning.

Don't Stop at Learning...
Practice and Implement!

Knowledge isn't power until you use it effectively. That involves change, which has to happen on multiple levels.

We help check all those boxes with practice and application. For individuals, we offer coaching, and we also support teams and organizations with consulting.

Individual Coaching improves leadership skills, satisfaction, and retention of the team members so they provide even greater value to the team.

Consulting helps the team best apply what they learn as a unit for even better savings of time and money and improved productivity and efficiency with fewer errors.

Additional Services Include:

Assessments: Improve performance with the resulting "manual" to tailor communication for each person on your team so you can increase commitment and collaborate more effectively. $100/person

Mediation: Build trust and reduce stress and high costs associated with conflict. $250/hr

Facilitation: This allows you to focus on the content of the meeting and reduce the drama or boredom of meetings while increasing the efficiency and effectiveness. $150/hr

Ombudswork Focus groups, surveys, and informal conversations can help you improve relations and deepen understanding among stakeholders, clients and/or employees so you have better satisfaction and retention as well as lower costs associated with mitigating errors, hiring, etc.

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Over 30% of clients say they learned more in trainings as a result of insights, perspectives, and stories gained from Joyce's broad background.

Joyce has rare dual expertise in both conflict and crisis. This offers more comprehensive and strategic solutions without additional personnel or cost.

UEI: LH2KFYL7UQG6                         CAGE: 8MPT8

NAICS: 541611  541612  541613  541990  561611  611430  611699  611710  624110  624190  711510  

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