People like to be kept in the loop, especially when it involves a legal case. There's just something about turning over a big deal to a stranger, you know?  So, the question becomes, "How do we keep clients in the loop?"

Clients may not like to make calls for status updates. Sometimes they...

Imagine you are interacting with a person and you notice something about their nonverbal communication. Maybe they seem aloof, and it's not consistent with your experience of them. That'd be a great time to engage listening skills such as asking questions. Investigate. And if we don't really know...

"Get in front of it." People say that a lot lately. But when it comes to conflict, that may be easier said than done. Yet, it's important for conflict resolution. 

You want to keep conflict from growing and requiring more complex conflict resolution efforts. You need to nip it in the bud....

I grew up around some people who swore so fluently it almost became its own language. They could string them together as if they were prose. I didn't swear until I was 19, though, and I remember where I was when it happened.

In the lounge on my floor in the college dorm, my swear became a...