Healthy Leaders. Trustworthy Teams. Resilient Businesses.
Our de-escalation training and conflict-savvy conversations empower leaders to build teams they trust — teams that explore options, make confident decisions, and take collective ownership.
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Who's carrying the load?
When someone doesn’t feel heard, tension builds, mistakes happen, and good people leave — taking their insight with them.
Obstacles are not anticipated. Opportunities get missed. Time and money slip through the cracks.
And the worst part?
The backpedaling, the mea culpas, and the turnover — of both clients and team members.
Give your team some credit...and responsibility.
Delegation is one of the biggest perks of leadership. And the best team members don't just accept responsibility - they value the trust that comes with it.
Teams become more stable and perform with fewer errors — while holding each other accountable — when people feel recognized, heard, and understood.
And it’s not despite conflict; it's because of it. (That's healthy conflict in action.)
What would you do with the extra time, money, and energy...
when projects are completed on schedule and on budget...
and you’re no longer stuck refereeing battles or nursing another turnover headache?
 Hi, I'm Joyce
I'm the conflict and collaborative communication consultant specializing in de-escalation and team interactions that expand perspective, guide decisions, and promote follow through - inside organizations and out.
I've had insights featured in Thrive Global, Medium, and Authority Magazine, successfully advocated for better disability accessibility, and resolved a hostage situation.
My work has helped clients - school districts, nonprofits, established manufacturers, and government agencies - restore confidence, trust, and accountability using the art and science of collaborative, conflict-savvy communication.
Proactive teams don't happen by accident.
They’re cultivated through healthy conflict — the kind that allows and encourages open communication, confident decisions, and real accountability.
Here’s how we make that possible:
De-escalation Training
Establish productive levels of emotion that keeps your team engaged and focused—without triggering shutdown due to uncontrolled escalation.
 Conflict-Savvy Conversation
Prevent early tension from becoming frustrating setbacks or derailing progress with mediation, ombuds, and facilitation services that help your team members, clients, and partners clear the air, rebuild trust, and collaborate more effectively.
Team Engagement
Refine your team’s communication, decision-making, and follow-through — helping them work as a cohesive, proactive unit through strategic facilitation, focused training, and insightful assessments.
Leadership Support
Navigate change with coaching designed to empower you to lead authentically — confident in your skills and aligned with your values.
From Putting out Fires to Igniting a Spark
Here’s how we help you and your team stop feeling overextended and reactive — and start cultivating clarity, trust, and resilience.
1. Schedule a Call
Share the goals, frustrations, or team dynamics that brought you here — and explore options to ease the pressure and unlock the best your team has to offer.
2. Create a Plan
Join us in mapping out options to meet your short-term priorities and long-term goals — using subtle shifts or bold moves that help your team acknowledge perspectives, take ownership, and adapt, even in uncertainty.
3. Share the Road
Empower your team to take the wheel alongside you - easing your load while moving forward together with confidence.
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You — and the Work You Do — Deserve the Power of a Strong, Stable Team.
If you want to enhance teamwork and resilience, partnering with Conflict Options LLC is the best path forward.
We understand the importance and challenge of teamwork – especially if uncertainty is knocking at your door.
We’re acclaimed for impactful facilitation, effective de-escalation, and high-stakes mediation that guide you through the challenges keeping you from what truly matters.
Together, we’ll cultivate the trust, accountability, and cohesiveness that help organizations like yours thrive—even in uncertainty, one conversation at a time.
The next step is to schedule a free consultation.
Take the Next Step